Exchange Policy

產品更換安排

• 本公司於包裝及運送產品前必定確保產品完整。除非於客人確認收貨時經已破損，否則本公司不接受任何產品之更換要求。
• 如客人要求產品放於送貨地址門外或授權第三方驗貨與簽收，請自行衡量風險。本公司及任何第三方之委托均不會因客人要求而導致 (1) 產品遺失或損毀，或(2)因任何原因導致產品受污染引致之人生傷亡及健康影響而作出賠償或承擔任何責任。
• 客人收貨時請即時與配送員點算數量及確定產品完整無缺。如發現任何損毀或問題，請即時與我們聯絡，以便安排後續跟進。
• 如客人無法即時聯絡，本公司只接受完成送貨後2個工作天內之查詢。本公司將不會承擔任何責任，及有權拒絕處理2個工作天後之任何售後服務。
• 聯絡我們時，請連同訂單資料及相片一併電郵至 orders@flavour-of-life.com 。
• 所有產品只可更換一次，並須保持收貨時的原來狀態。 (不設退款服務)
• 更換產品的來回運費需由客人承擔，如產品於退貨途中遺失，本公司恕不承擔任何責任。
• Flavour of Life Limited 有權於毋須另行通知的情況下更改條款及細則。如有任何爭議，Flavour of Life Limited 將保留最終決定權。

Exchange Policy

• Products are ensured to be perfect and completely packed before delivery. Unless the customer confirms that problem(s) have been found upon receipt, Flavour of Life Limited does not accept any exchange requests.
• Flavour of Life Limited and any engaged third parties shall not be liable to (1) any loss or damages of the delivered products; or (2) the products being contaminated due to any reason which is affect the health of consumers causing personal injuries and death, both of which arising from the customer's request to deliver the products to the door of designated address unattended, or authorize a third party to inspect and sign for orders.
• Please inspect your order upon receipt and contact us immediately if any product is defective, damaged or having other problems.
• Exchange will be only considered within 2 working days after delivery is completed. Flavour of Life Limited bears no responsibility, and reserves the right to reject any after sale requests after 2 working days.
• To start an exchange, please email us order details with photos by: orders@flavour-of-life.com .
• All products can be exchanged one-time ONLY. Exchanges will be accepted only if the item is returned in it's original condition. (All products are non-refundable.)
• Customers are responsible for all exchange-related delivery costs. If the returned product(s) are lost in transit, Flavour of Life Limited bears no responsibility for the loss.
• Flavour of Life Limited reserves the right to amend the Exchange Policy without prior notice. In case of any dispute, Flavour of Life Limited reserves the right of final decision.