Shipping Policy

訂購及配送安排

受疫情影響之特別安排

因應新型冠狀病毒肺炎疫情持續，為保障客人及員工的安全， 所有訂單之送貨服務將有機會暫停或延長出貨期限。

  • 購買金額折實滿 800 港元或以上即可享免費送貨。一張訂單只接受一個送貨點。如購買金額未滿 800 港元，將會收取100 港元運費。
  • 顧客完成訂單付款後，我們將透過電話確認訂單內容。一般情況下，送貨將於確認訂單後三至五個工作天內完成。
  • 送貨服務只提供香港特別行政區的完整固定地址，不適用於離島地區。其他偏遠地區可先與我們查詢。
  • 配送員恕不核實收件人的身份，本公司恕不承擔任何責任。
  • 如送貨地址為酒店、餐廳、展覽場地或物流倉庫，本公司恕不承擔訂單收貨後的數量不符或損壞問題。
  • 如遇到突發事情未能於原定安排之時間內收貨，請儘快與本公司聯絡以便安排更合適的配送時間。
  • 如有任何爭議，Flavour of Life Limited 保留最終決定權。

Ordering & Delivery Arrangement

Special Arrangements for COVID-19

In light of recent developments of COVID-19, delivery schedules may be temporarily suspended or extended.

  • Free delivery is available upon purchase with HK$800 after discounts. (Single location ONLY) HK$100 will be charged if purchase amounts are less than HK$800.
  • In normal circumstances, we will confirm the order details with completed payment via phone. Products will be delivered within 3-5 working days after confirmation.
  • Delivery service covers Hong Kong, SAR locations ONLY.(Except Outlying Islands).For Remote Areas, please contact us before ordering.
  • Delivery Staff will not verify the recipient’s identity and Flavour of Life Limited bears no responsibility for this.
  • If products are delivered to hotels, restaurants, event venues, or logistic warehouses, Flavour of Life Limited is not responsible for any damages or loss after delivery has been signed.
  • If customers encounter unexpected events and fail to receive the goods within original scheduled time, please contact us as soon as possible for re-arrangements.
  • In case of any disputes, Flavour of Life Limited reserves the right of final decision.